Our Services
How we help you create impact
Great businesses don’t just adapt to the future – they design it. We help you create standout customer and employee experiences and build future-ready strategies that drive real growth.
Our Services
How we help you create impact
Great businesses don’t just adapt to the future – they design it. We help you create standout customer and employee experiences and build future-ready strategies that drive real growth.
Turn uncertainty into strategy
Future-Driven Strategy
The best leaders don’t just react to change—they design what’s next. We help organizations break free from short-term thinking and build future-ready strategies through strategic foresight, scenario planning, and human-centered design.
Our FutureSprint™ process lets you explore multiple paths before they happen—so instead of playing catch-up, you’re shaping the future. Whether you’re facing disruption, industry shifts, or high-stakes decisions, we equip you with the tools to anticipate change and lead with confidence.
→ Trusted by leaders navigating high-stakes growth and transformation.
Key Services
- Future-Driven Innovation and Strategy – Explore new opportunities and stay ahead of disruption.
Scenario Planning & Strategic Resilience – prepare for multiple possible futures, not just one.
Stakeholder & Board Alignment – Turn internal debate into strategic action.
Growth Strategy – Identify new revenue and expansion opportunities with confidence.
Turn uncertainty into strategy
Future-Driven Strategy
The best leaders don’t just react to change—they design what’s next. We help organizations break free from short-term thinking and build future-ready strategies through strategic foresight, scenario planning, and human-centered design.
Our FutureSprint™ process lets you explore multiple paths before they happen—so instead of playing catch-up, you’re shaping the future. Whether you’re facing disruption, industry shifts, or high-stakes decisions, we equip you with the tools to anticipate change and lead with confidence.
→ Trusted by leaders navigating high-stakes growth and transformation.
Key Services
- Future-Driven Innovation and Strategy – Explore new opportunities and stay ahead of disruption.
Scenario Planning & Strategic Resilience – prepare for multiple possible futures, not just one.
Stakeholder & Board Alignment – Turn internal debate into strategic action.
Growth Strategy – Identify new revenue and expansion opportunities with confidence.
“They challenged us to look closely at where we are and where we need to go. Their thorough and collaborative process—including employee interviews, predictive methods, and scenario planning—was crucial in helping us focus beyond day-to-day operations. The tools and guidance they provided have been incredibly beneficial for our bank, employees, and Board. We now have a living, working strategic plan to guide us into the future.”
Bill Kany, EVP & Chief Risk Officer, Saco & Biddeford Savings Institution
Relentless Focus on What Customers Need
Customer Experience & Innovation
Your customers’ needs are evolving—is your business keeping up? We help organizations reimagine the customer experience through insights, experience design, and culture transformation. The result? Smarter decisions, greater efficiency, and lasting impact.
We don’t just improve customer experience – we use it to drive growth.
Great experiences drive loyalty, growth, and competitive advantage – but too often outdated processes and siloed teams get in the way. See common opportunities to improve CX – and how we help you get there.
Key Services
Customer Insights & Research – Deep dive into customer needs, behaviors, and decision-making.
Experience Design & Innovation – Create seamless, engaging, and differentiated customer journeys.
Customer-Centered Growth Strategy – Align business growth with evolving customer expectations.
Digital Experience & UX Strategy – Optimize digital touchpoints for intuitive, high-converting experiences.
Customer-Centric Culture Transformation – Embed customer-first thinking into teams and decision-making.
Turning Browsers into Buyers with Community Engagement
Client: FashionPlaytes
Challenge:
A fashion-tech startup let customers design and manufacture their own clothes. Despite high site traffic, sales weren’t growing. Customers spent time browsing but weren’t buying—the price point was high, and there wasn’t enough emotional investment to convert them into purchasers.
What We Did:
Instead of tweaking the website, we redesigned how customers interacted with the brand. We launched a digital engagement platform where shoppers could:
- Vote on upcoming styles before they were produced
- Submit their own designs and compete in contests
- Participate in style challenges to feel like co-creators
We prototyped the platform separately, without waiting on IT, to test engagement quickly. The platform got immediate traction, and from there, we evolved the prototype and collaborated with the IT team to make it part of the brand.
The Results:
- 1 million registered users—shoppers loved the experience.
- 500% growth in sales—customers were more invested, so they converted.
- Company pivoted—this strategy reshaped the business and its future.
👉 Takeaway:
When customers feel like co-creators, they buy more. Rapidly prototyping engagement strategies can unlock massive growth without major tech investments.
Relentless Focus on What Customers Need
Customer Experience & Innovation
Your customers’ needs are evolving—is your business keeping up? We help organizations reimagine the customer experience through insights, experience design, and culture transformation. The result? Smarter decisions, greater efficiency, and lasting impact.
We don’t just improve customer experience – we use it to drive growth.
Great experiences drive loyalty, growth, and competitive advantage – but too often outdated processes and siloed teams get in the way. See common opportunities to improve CX – and how we help you get there.
Key Services
Customer Insights & Research – Deep dive into customer needs, behaviors, and decision-making.
Experience Design & Innovation – Create seamless, engaging, and differentiated customer journeys.
Customer-Centered Growth Strategy – Align business growth with evolving customer expectations.
Digital Experience & UX Strategy – Optimize digital touchpoints for intuitive, high-converting experiences.
Customer-Centric Culture Transformation – Embed customer-first thinking into teams and decision-making.
Turning Browsers into Buyers with Community Engagement
Client: FashionPlaytes
Challenge:
A fashion-tech startup let customers design and manufacture their own clothes. Despite high site traffic, sales weren’t growing. Customers spent time browsing but weren’t buying—the price point was high, and there wasn’t enough emotional investment to convert them into purchasers.
What We Did:
Instead of tweaking the website, we redesigned how customers interacted with the brand. We launched a digital engagement platform where shoppers could:
- Vote on upcoming styles before they were produced
- Submit their own designs and compete in contests
- Participate in style challenges to feel like co-creators
We prototyped the platform separately, without waiting on IT, to test engagement quickly. The platform got immediate traction, and from there, we evolved the prototype and collaborated with the IT team to make it part of the brand.
The Results:
- 1 million registered users—shoppers loved the experience.
- 500% growth in sales—customers were more invested, so they converted.
- Company pivoted—this strategy reshaped the business and its future.
👉 Takeaway:
When customers feel like co-creators, they buy more. Rapidly prototyping engagement strategies can unlock massive growth without major tech investments.
“You have inspired us to work harder, think bigger, and appreciate the value of good design in everything we do. You have also helped us communicate our work more clearly than we ever could have without you.”
Colleen Popson, Manager of Experience Design, Smithsonian National Museum of Natural History
Redesigning work to work better
Employee Experience & Growth
Employees today expect more than a paycheck—they want a workplace where they can thrive. We co-design employee experience strategies that align business goals with what employees truly need, creating a culture of engagement, adaptability, and long-term success.
When employees thrive, business thrives. We help you make that happen.
Engaged employees drive innovation, productivity, and business success—but too often, rigid structures and outdated ways of working hold them back. See common opportunities to improve EX—and how we help you get there.
Key Services
Employee Engagement & Culture Design – Build a thriving workplace where employees feel valued, motivated, and connected.
Innovation Training & Capacity Building – Equip teams with the skills to think creatively, solve problems, and drive change.
Co-Designed Training & Development – Create learning programs that employees actually want to engage with.
Human-Centered Problem-Solving – Break down silos and empower teams to collaborate on real business challenges.
Client: Southern Maine Healthcare
Challenge:
A team of nurses knew innovation was important but weren’t sure how to apply it in their day-to-day work.
What We Did:
- Introduced them to practical innovation in nursing—showing that innovation isn’t just for tech companies.
- Led them through structured design sprints, showing how to take an idea from a concept into reality.
- Helped them prototype an app for microlearning, responding to a critical problem for front-line nurses.
- Empowered them to teach other nurses about innovation, creating lasting impact beyond the initial project.
The Result:
- Nurses went from curious to confident innovators.
- Their prototype became a tool for ongoing learning.
- They shared their knowledge of innovation with other nursing teams, creating a ripple effect.
👉 Takeaway: Innovation isn’t just about products—it’s about shifting mindsets and creating lasting capability.
Redesigning work to work better
Employee Experience & Growth
Employees today expect more than a paycheck—they want a workplace where they can thrive. We co-design employee experience strategies that align business goals with what employees truly need, creating a culture of engagement, adaptability, and long-term success.
When employees thrive, business thrives. We help you make that happen.
Engaged employees drive innovation, productivity, and business success—but too often, rigid structures and outdated ways of working hold them back. See common opportunities to improve EX—and how we help you get there.
Key Services
Employee Engagement & Culture Design – Build a thriving workplace where employees feel valued, motivated, and connected.
Innovation Training & Capacity Building – Equip teams with the skills to think creatively, solve problems, and drive change.
Co-Designed Training & Development – Create learning programs that employees actually want to engage with.
Human-Centered Problem-Solving – Break down silos and empower teams to collaborate on real business challenges.
Client: Southern Maine Healthcare
Challenge:
A team of nurses knew innovation was important but weren’t sure how to apply it in their day-to-day work.
What We Did:
- Introduced them to practical innovation in nursing—showing that innovation isn’t just for tech companies.
- Led them through a structured design sprint, showing how to take an idea from a concept into reality.
- Helped them prototype an app for microlearning, responding to a critical problem for front-line nurses.
- Empowered them to teach other nurses about innovation, creating lasting impact beyond the initial project.
The Result:
- Nurses went from curious to confident innovators.
- Their prototype became a tool for ongoing learning.
- They shared their knowledge of innovation with other nursing teams, creating a ripple effect.
👉 Takeaway: Innovation isn’t just about products—it’s about shifting mindsets and creating lasting capability.
“Bringing together a group of people that have different opinions and priorities can be challenging, but you asked important questions, allowed time for discernment and discussion, and made sure all voices were heard and validated.”
Elizabeth Crampsey, Assistant Director, MSOT, University of New England
The best way to predict the future? Design it – together!